Hyster enjoys a unique relationship with all our clients. We strive to produce total client satisfaction created through world class manufacturing. Our objective is to anticipate the needs of each and every customer as well as address them with forklifts which deliver the value, the performance and the reliability that they require.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on line and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best equipment practices come together. Other advanced tools like for instance virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest cost of ownership and total reliability all of Hyster's equipment are subjected to environmental, virtual and physical tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications in order to make certain that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality All The Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate quality from the start. The MES is responsible for managing production flow. The MES coordinates line activities such as quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during every shift. These audits really hold all employees accountable for consistent quality, combined with the 5s workplace organization in place to help us attain it.
Hyster provides a range of high quality features as standard with all our products. By remaining committed to our focus on both safety and quality, and by being innovative from beginning to end, we deliver some of the best material handling machines on the market. These are just some of the reasons Hyster has become a leader within the industry.